The ACCC has identified nine consumer protection priorities:
- activity in the telecommunications and energy sectors including door to door selling and telemarketing, with a particular focus on savings representations, also referred to as “discounts off what?”
- emerging consumer issues in the online marketplace, particularly drip-pricing and comparator websites
- competition and consumer issues in highly concentrated sectors, in particular in the supermarket and fuel sectors
- the disruption of scams that rely on building deceptive relationships and which cause severe and widespread consumer or small business detriment
- complexity and unfairness in consumer or small business contracts
- credence claims, particularly those with the potential to adversely impact the competitive process and small businesses
- misleading carbon pricing representations
- the ACL consumer guarantees regime, particularly in the context of the sale of extended warranties
- consumer protection issues impacting on Indigenous consumers.
some forms of conduct are so detrimental to consumer welfare and the competitive process that the ACCC will always assess them as a priority such as cartel conduct, anti-competitive agreements and misuse of market power. Just like others other forms of anti-competitive conduct, secondary boycotts can be extremely detrimental to businesses, consumers and the competitive process. Where the ACCC becomes aware of possible secondary boycott conduct, it will investigate.