The Parliamentary Joint Committee on Corporations and Financial Services report
Financial abuse: an insidious form of domestic violence is claimed to mark "a crucial turning point in addressing financial abuse", characterised as "a tragically underacknowledged form of intimate partner and
family violence that has often gone unseen or ignored":
It has devastating effects
on those it impacts. Financial abuse undermines the economic independence of
the victim, often trapping them in cycles of financial hardship and dependency
that can span decades, extending well beyond separation or divorce.
This form of abuse is far more frequently perpetrated by men against women. It
affects individuals at every stage of life. Women, especially those in vulnerable
communities, are disproportionately affected by financial abuse, with women
from culturally and linguistically diverse backgrounds, Indigenous
communities, and women with disabilities facing even greater risks than the
general population.
This report exposes the shocking extent of financial abuse in Australia.
The financial toll on
victims of financial abuse is estimated at $5.7 billion (around $3 billion more
than the amount lost to scams in Australia in 2023. The abuse is often absent from mainstream discussions of domestic violence,.
The report calls for comprehensive reforms across multiple sectors to address
financial abuse, with 61 recommendations aimed at both preventing and
mitigating the impact of financial abuse. The report contains five chapters. Chapter 1 includes information on the
conduct of the inquiry, acknowledgements and background on the prevalence
of financial abuse in Australia, how financial abuse sits with domestic and
family violence and previous inquiries and reports. Chapter 2 examines current legislation, common law and regulatory
arrangements that govern the ability of financial institutions to prevent and
respond to financial abuse. It also considers t the role of advocacy
bodies in responding to financial abuse. Chapter 3 examines how financial providers identify, respond to and prevent
financial abuse. Chapter 4 examines proposed areas for reform to better support victim-survivors of financial abuse. Chapter 5 examines the role of government, and how government services can
be manipulated by perpetrators to financially abuse victim-survivors.
The Committee's recommendations are
Recommendation 1 That the Australian Government establish a mechanism for co-design with
victim-survivors of financial abuse (including through representative groups)
in relation to the implementation of legislative, regulatory and sector-driven
reforms aimed at mitigating the prevalence and impact of financial abuse,
including the recommendations of this report.
Recommendation 2 That the Australian Government amend the National Consumer Credit
Protection Act 2009 and ASIC’s Regulatory Guide 209 to specifically require:
that the lender must take reasonable steps to be satisfied that a borrower
and any guarantor is not experiencing financial abuse; and
that the lender must take reasonable steps to verify the lending
requirements and objectives of each borrower and any guarantor.
Recommendation 3 That the Australian Government establish a review of Responsible Lending
Obligations and the National Credit Code, informed by the lived experience
of victim-survivors, to consider options for:
protecting victim-survivors of family and domestic violence to obtain
credit; and
the inclusion of specific conditions to support victim-survivors of family
and domestic violence to stay in their own homes.
Recommendation 4 That the Australian Government amend the National Credit Code to require
financial institutions to inform all borrowers of changes to joint credit
contracts in circumstances of reasonably suspected family and domestic
violence, including financial abuse.
Recommendation 5 That the Australian Government consider how to best allow financial
institutions to document and/or flag actual or suspected financial abuse
against their customers when detected or reasonably suspected, including
without explicit consent from customers. This may include amendments to
the Privacy Act 1988.
Recommendation 6 That the Australian Government amend the Credit Reporting Code to specify
that financial abuse is considered ‘circumstances beyond the individual’s
control’; and that ARCA develop a best-practice financial abuse guideline for
credit reporting bodies and credit providers.
Recommendation 7 That the Australian Government undertake appropriate action, including
legislation, to clarify that circumstances of family violence, elder abuse and
homelessness constitute a serious threat to the life, health and safety of an
individual. This may include amendments to the Privacy Act 1988.
Recommendation 8 That the Australian Government amend the Insurance Contracts Act 1984 to
allow insurers to deem a joint insurance policy to be a composite policy in
situations involving separation or divorce of co-insurers, and in situations
where a victim-survivor’s claim would ordinarily be denied due to the
conduct of their perpetrator of financial abuse or coercive control.
Recommendation 9 Recognising the legitimate choice of Australians to have self-managed
superannuation funds, the committee recommends that the Australian
Government undertake a review of the intersection between financial abuse
and the superannuation system, particularly in relation to self-managed
superannuation funds; and ensure that the review is informed by the lived
experience of victim-survivors.
Recommendation 10 That the Superannuation Industry (Supervision) Act 1993 be amended to
provide a mechanism so that a beneficiary who has perpetrated domestic or
family abuse, including financial abuse, and domestic violence related
suicide, against the superannuation account holder can be declared an invalid
beneficiary of the account holder’s superannuation death benefits.
Recommendation 11 That the Australian Government undertake a review of all financial products
and services and government services to ensure that a perpetrator cannot
financially benefit from the death of victim-survivors, including in
circumstances of domestic violence related suicide.
Recommendation 12 That the Australian Government continue to monitor the effectiveness of the
Family Law Act 1975 in recognising financial abuse.
Recommendation 13 That state and territory law societies undertake a review of the ethical
obligations of legal practitioners in relation to receipt of instructions which
may have a financial abuse motive and available penalties for members who
actively enable or facilitate financial abuse on behalf of their clients where
there is no other reasonable basis underlying the instruction given by the
client.
Recommendation 14 That the Australian Government implement measures to achieve greater
consistency in state and territory EPOA laws applying best practice to prevent
financial abuse; and to promote education and awareness programs aimed at
reducing elder abuse occurring through misuse of EPOAs.
Recommendation 15 That the Australian Government implement a mandatory requirement for
providers of financial services and products, as well as government agencies
to include a ’quick exit’ button on webpages (in accordance with current best
practice) to assist victim-survivors of family and domestic violence and
financial abuse.
Recommendation 16 That financial institutions introduce minimum operating standards, with a
view to achieving best practice standards through continuous improvement
over time, for including increased friction points in relation to online
application processes and electronic transactions to better protect against
financial abuse on online platforms.
Recommendation 17 That the Australian Banking Association, the Australian Federal Police,
victim-survivor advocate organisations and relevant government
departments and other stakeholders co-design standard operating guidelines
for the referral of reasonably suspected or reported financial abuse to the
financial institutions used by suspected perpetrators and victim-survivors.
Triggers for referral should include credible reports made to anonymous law
enforcement hotlines, informal and formal reports made to law enforcement,
and court proceedings such as the attainment of AVO’s. The Australian
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Government should consider any legislative amendments required to give
effect to such standard operating guidelines.
Recommendation 18 That financial institutions be required to maintain anonymous reporting
mechanisms through which victim-survivors of domestic and family
violence, or other individuals, can report actual or suspected financial abuse
of the institutions’ customers.
Recommendation 19 That financial institutions ensure that a referral or report of suspected family
and domestic violence involving one of their customers triggers immediate
engagement with that customer, preferably through in-person attendance at a
physical branch or office, to determine the suitability of their current and
future financial products.
Recommendation 20 That financial institutions immediately review the accessibility of their in-
person banking services and, where necessary, take steps to ensure that
customers have reasonable access to in-person banking services or banking
support services.
Recommendation 21 That the Australian Government, in conjunction with the Australian
Financial Complaints Authority, consider potential remedies for customers
suffering financial abuse who have suffered loss after a financial institution
has failed to provide reasonably appropriate access to in-person banking
services or other support services in circumstances where the financial
institution was aware (or should have been aware) that the customer was at
high risk of financial abuse.
Recommendation 22 That financial institutions, government and relevant stakeholders all increase
financial literacy education and in-person support to assist older Australians
to use electronic banking services and reduce the risk of financial elder abuse.
Recommendation 23 That the Australian Banking Association develop and implement minimum
operating standards, with a view to moving to best practice standards through
continuous improvement over time, applying to all authorised deposit-taking
institutions in relation to identifying and responding to abusive descriptions
in electronic money transfers.
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Recommendation 24 That the Australian Government consider introducing appropriate penalties
for the use abusive descriptions in electronic money transfers to harass,
intimidate or harm the holder of the account.
Recommendation 25 That, prior to approving joint banking or credit products, financial
institutions implement reasonable and practical continuous disclosure
requirements relating to family and domestic violence to assist with the
identification of financial abuse.
Recommendation 26 That the Australian Government legislate to require financial institutions to
ensure the following requirements for establishing a joint account:
that each joint account holder has their own access to the account;
that each joint account holder is aware of and has consented to what
information will be visible and/or shared with the other account holder;
and
that each joint account holder understands the mechanisms available to
ensure the safety of the account, such as ’two to sign’, before withdrawals
can be made.
Recommendation 27 That financial institutions implement the recommendations of ASIC’s report
titled Hardship, hard to get help: Findings and actions to support customers
in financial hardship relating to identifying and providing additional support
to vulnerable consumers experiencing financial hardship.
Recommendation 28 That ASIC conduct a review within 24 months on the implementation and
operation of the recommendations of its report titled Hardship, hard to get
help: Findings and actions to support customers in financial hardship relating
to identifying and providing additional support to vulnerable consumers
experiencing financial hardship.
Recommendation 29 That the Australian Government implement a legislative requirement for
financial institutions to report periodically on the number of customers
identified as experiencing financial abuse, similar to the current requirements
for financial hardship.
Recommendation 30 That the Australian Government undertake a review of the amendments to
the National Consumer Credit Protection Act 2009 in the Treasury Laws
Amendment (Responsible Buy Now Pay Later and Other Measures) Bill 2024,
to commence within 24 months of the amendments coming into effect, to
consider their effectiveness in supporting victim-survivors of financial abuse,
and specifically the inclusion of Buy Now Pay Later products under
Responsible Lending Obligations.
Recommendation 31 That the Banking Code of Practice, Customer Owned Banking Code of
Practice and the Buy Now Pay Later Code of Practice be amended to:
include specific reference to financial abuse under ’vulnerable
customers’; and
require banks to develop systems to proactively identify (to the extent
reasonably practical) and offer support to customers who may be
experiencing financial abuse.
Recommendation 32 That the general insurance industry implement minimum operating and
customer-service standards, with a view to moving to best practice standards
through continuous improvement over time, relating to identifying and
responding to financial hardship being experienced by victim-survivors of
financial abuse.
Recommendation 33 That the Australian Government amend the Insurance Contracts Act 1984 to
require a ’conduct of others’ clause in all retail insurance policies.
Recommendation 34 That Part 9 of the General Insurance Code of Practice and the Life Insurance
Code of Practice be amended to define family violence and financial abuse
and to better promote the financial safety of victim-survivors of family and
domestic violence.
Recommendation 35 That the Australian Government undertake a review of the COVID-19 early
release of super scheme, with a focus on the number of members who may
have withdrawn superannuation savings under coercion and the retirement
and other impacts on victim-survivors who accessed their superannuation as
a result of financial abuse; and consider an appropriate scheme for the
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repayment of superannuation by individuals whose withdrawals were the
direct result of financial abuse, to enable them to restore their superannuation
balances.
Recommendation 36 That the Australian Government consider the implementation of minimum
operating standards, with a view to moving to best practice standards through
continuous improvement over time, to mitigate the risk of elder abuse in
relation to superannuation.
Recommendation 37 That accounting bodies, financial advice and planning peak bodies, and
victim-survivor advocate organisations co-design education resources for
service providers to enable increased identification of financial abuse and
timely reporting of suspected abuse to financial institutions and law
enforcement bodies.
Recommendation 38 That accounting, financial planning and financial advice industry bodies
develop and review ethical obligations of their profession in relation to
receipt of instructions which may have a financial abuse motive and institute
accompanying penalties for members who actively enable or facilitate
financial abuse on behalf of their clients where there is no other reasonable
basis underlying the instructions given by the client.
Recommendation 39 That the finance sector develops a financial Safety by Design framework and
assessment tools. The committee further recommends that the framework is
developed in consultation with the financial services industry, victim-
survivors, family and domestic violence academics, community service
providers and regulatory design experts.
Recommendation 40 That financial institutions that provide mortgages implement the standard
practice of offering multiple offset accounts for joint mortgages.
Recommendation 41 That the Australian Government expand the Design and Distribution
Obligations to include consideration of customers impacted by family and
domestic violence, including financial abuse, and the potential for
perpetrators to cause harm by misusing products and services.
Recommendation 42 That financial service and product providers ensure that financial abuse is
explicitly referenced in the terms and conditions for all financial products.
Recommendation 43 That financial institutions implement minimum operating standards, with a
view to moving to best practice standards through continuous improvement
over time, for the introduction of positive friction points to minimise the risk
that a customer is applying for a product under coercion or duress or without
providing free and informed consent.
Recommendation 44 That financial institutions ensure that, in addition to general training about
family and domestic violence, all employees have training in financial abuse
that is appropriate to their level and role.
Recommendation 45 That financial institutions, government and relevant stakeholders all provide
appropriate support to culturally and linguistically diverse consumers
through:
culturally appropriate financial literacy programs and plain language
product descriptions or ways of talking about financial abuse to promote
financial awareness and help-seeking; and
where a language barrier is identified, the provision of interpreters and
employees trained in providing interpreting services in the family
violence context.
Recommendation 46 That the Australian Government support Aboriginal Community Controlled
Organisations to develop training and education programs for financial
providers to increase understanding of financial and economic abuse of
Aboriginal and Torres Strait Islander Australians.
Recommendation 47 That the Department of Defence and financial institutions co-design best
practice guidelines to assist financial services to address the specific needs of
defence force families who may be experiencing financial abuse.
Recommendation 48 That the Australian Government consider the establishment of a reporting
process relating to the relative effectiveness of financial products and
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government services in preventing and addressing financial abuse. This may
include a benchmarking process or reporting framework administered by a
government agency or through funding provided to an independent non-
government organisation or body such as the Australian Banking Association.
Recommendation 49 That the Australian Government make the necessary legislative and
regulatory changes to enable the Australian Taxation Office to assume
responsibility for government child support collections, replacing the Agency
Collect program currently managed by Services Australia.
Recommendation 50 That the Australian Government mandate annual payer and payee
declarations to the Australian Tax Office for individuals in private child
support payment arrangements; and require appropriate acquittal
documentation, including but not limited to bank statements, to substantiate
all declarations.
Recommendation 51 That, where an annual payer declaration shows that child support payments
are not reasonably aligned with payee child support entitlements, or where
an annual payer declaration is not made, Private Collect child support
payment arrangements automatically convert to Agency (Australian Tax
Office) Collect child support arrangements.
Recommendation 52 That, at the end of each financial year, the Australian Government provide
child support payees with refundable tax credits equal to any shortfall in
child support payments for the preceding year; and raise a corresponding tax
debt against the relevant child support payer, collectable by the Australian
Tax Office as a debt owed to the Commonwealth.
Recommendation 53 That the Australian Government undertake a review of the formulas used to
determine child support payments; and ensure that the review is informed by
the lived experience of victim-survivors.
Recommendation 54 That the Australian Government develop a tax relief model for victim-
survivors of financial abuse similar to the United States IRS ‘innocent spouse
relief’ provisions.
Recommendation 55 That the Australian Government amend the Corporations Act 2001 to ensure
that the company director provisions appropriately recognise family and
domestic violence, including financial abuse, as a reason why a director may
be regarded as not in fact managing a company.
Recommendation 56 That the Australian Government extend the time period allowed to respond
to a Director Penalty Notice in cases of reasonable claims of financial abuse.
Recommendation 57 That the Australian Government undertake a review of current legislative and
regulatory settings relating to trusts, with a view to addressing the abuse and
misuse of trusts as a mechanism for financial abuse and coercive control.
Recommendation 58 That the Australian Government amend the Social Security Act 1991 to:
remove the requirement that a person has to have left their home to
qualify for crisis support payment;
lengthen the time in which a person has to apply for a crisis payment; and
ensure that a victim-survivor is not precluded from accessing a ‘special
circumstances’ waiver if a perpetrator lies to Centrelink without the
debtor’s knowledge or consent, or the debtor makes a false statement or
misrepresentation as a result of coercion or duress by a perpetrator.
Recommendation 59 That the Australian Government establish a standing inter-departmental
taskforce to oversee the implementation of safety-by-design principles into
all government services.
Recommendation 60 That all relevant government agencies provide training to frontline staff on
the identification of domestic and family violence, including financial abuse,
and require mandatory reporting of suspected financial abuse
Recommendation 61 That all relevant government entities providing frontline services establish
dedicated teams with