When contextualised with Government practice over the past decade the preliminary Privacy Impact Assessment for the National Facial Biometric Matching Capability
(NFBMC), noted
here, is problematical.
It's a bland "up to a point, Lord Copper" document with recommendations that will either be expressly ignored or - as importantly - disregarded through lip service. As I noted at last night's Open Government Partnership consultation in Canberra, there's been
no clear commitment on the part of Government to abandon plans to abolish the OAIC (let alone meaningfully resuscitate that rather moribund, timid and grossly underfunded body), so we might be sceptical about bureaucratic embrace of references to "the people's voice" and funding of privacy governance.
The report states
The Attorney-General’s Department (AGD)
engaged
Information Integrity Solutions Pty Ltd
(IIS)
to
undertake a privacy impact assessment (PIA)
during
the early design stage of the Central
Interoperability Hub (the Hub) of the forthcoming National Facial Biometric Matching Capability.
Importantly
IIS has not been asked to assess or comment on the
potential privacy impact of the
concept of the NFBMC as such,
or its overall operation. Rather, IIS has been asked to focus its
findings on the Hub design and its initial operation and governance, taking account of the NFBMC’s
vision and aims.
A more meaningful PIA would have taken place at the beginning of the design process, would actually look at "the
potential privacy impact of the
concept of the NFBMC as such" and at "its overall operation", and would move beyond noting that the Hub is legal (the latter is essence having a sufficient number of under-briefed MPs)
The report states
Government agencies are increasingly using facial biometric systems
for
a range of
law enforcement,
national security and identity assurance purposes
and
in these contexts
are
sharing biometric
information.
However, the current arrangements tend to be ad hoc and limited by legal or technical
incompatibilities.
The NFBMC is
intended to facilitate secure, accountable sharing of facial images and other relevant
information
to prevent fraud, support law enforcement, promote national security, and streamline
service delivery.
Subject to inter-governmental and inter-agency agreements, the Hub
will
transmit
facial
biometric and biographic information between participating agencies in compatible formats.
The
Hub is intended to be ‘neutral’
–
participating agencies remain responsible for their information, the
application of biometric technologies and decisions about whether or not images match. The Hub will
store some transaction metadata but does not store any of the biometric or biographic information it
transmits.
Biometric
information is widely considered to be intrinsically sensitive and agencies’ use of biometric
matching techniques, if not well managed, could cause significant problems for individuals through
mismatches, stigmatisation and inability to gain easy redress.
The report goes on to explain -
Privacy
by
Design
(PbD)
is based on seven principles which include
‘Privacy Embedded into Design’ and ‘End
-
to
-
End Security’.
The
application of these principles in this
case have resulted in decisions to adopt the hub and spoke architecture and for the Hub to store
minimal information.
This PIA focuses on
only one element of the
NFBMC. Its scope
is limited to the Hub
design and
governance.
No indication of benchmarks in discussing the design and as noted above no consideration of context.
AGD indicates that
all Commonwealth, State and Territory
participating
agencies
will
be
required to
undertake further
PIAs
that focus on their use
of the NFBMC as it develops. These would
address, for example, participating agencies use of the Hub and the proposed driver licence facial
recognition solution.
This
PIA analysis recognises the steps AGD has taken so far to minimise privacy risks
and to
design
-
in strong security measures. It also
takes account of the
benefits that the Hub could deliver,
including in addressing identity fraud and theft, which is having an increasing impact on individuals.
No great surprises with the statement that -
IIS
considers
that it is important to recognise
that the Hub
will have
an impact on the
circumstances in which facial biometric information is shared, by whom and the volume of images
shared, and these risks will have to be actively managed.
There is also the risk, which IIS considers is
low, that the Hub and the metadata generated
by transactions performed through it could potentially
allow for some
tracking or surveillance of
individuals’
everyday activities.
However,
it is the view of IIS
that
the privacy impacts of the whole system could well be greater than the risks at individual agency
or Hub level.
As such,
IIS considers that
strong, widely respected governance of the system as a
whole, particularly as
it evolves
over time,
is
equally and potentially more
important
than
governance of the individual participating agencies and the
Hub
The authors state that-
AGD’s approach to the Hub design process has been
generally
consistent with the
requirements of the Australian Privacy Principles (APPs) in the Privacy Act 1988. IIS
has not identified
any significant risks
or privacy issues
in the Hub
design. IIS has identified areas where it considers
some extra steps are needed to maintain the focus on privacy and good privacy practice. These
include:
- The ongoing management of privacy in the Hub design
- The metadata the Hub will generate about transactions
- The Hub access and security arrangements.
IIS also considers that AGD’s approach to the Hub’s operation and the likely governance
arrangements is also consistent with the APPs and it has not identified any significant compliance
risks.
IIS
has made a number of recommendations to strengthen privacy practices. These
recommendations take account of the multi-jurisdictional nature of the NFBMC and aim to promote
continued privacy good practice to help ensure the aspiration of ‘robust privacy safeguards’ is
delivered.
The areas in which IIS considers there are potential privacy risks include:
- AGD’s
privacy management framework
for the Hub
- The extent to which the development and operation of the Hub
is
conducted openly and
transparently
- The NFBMC Governance arrangements
including the governance of change.
Recommendations are as follows
1 Recommendations for Hub Design
1.
APPs to apply to information the Hub collects, transmits or holds
IIS recommends that AGD in its role as Hub manager commit to complying with the APPs, whether or
not the Hub is legally considered to collect or hold personal information.
2.
Hub design informed by a broad view of privacy and the potential overall impact of the NFBMC
a)
IIS recommends that AGD ensure that its further development of the Hub, and the
governance arrangements for the operations of
the
Hub, reflect a broad view of the concept
of privacy, as opposed to a strict legal compliance view.
b)
IIS recommends that the Hub
design and governance arrangements should, from the outset,
take into account the Hub’s likely future use, both
in terms of the number and nature of
participating organisations,
as well as
the volume and nature of information exchanged and
the potential impacts
on privacy.
3.
Limit metadata to that needed for operational purposes and agency audits or investigations
(a)
IIS recommends that AGD ensure the metadata generated by the Hub is the minimum
needed to:
(i)
Effectively manage the Hub
(ii)
Provide assurance that acce
ss to the Hub is for legitimate and appropriate purposes
(iii)
Ensure participating agencies can monitor their access to the Hub and undertake
investigations of possible nefarious staff activities.
(b)
IIS recommends that the nature of metadata generated, and the period for which metadata
will be retained be transparent to citizens.
(c)
IIS recommends that metadata generated by the Hub be retained for the minimum period
needed to support the purposes for which it is generated.
4.
Records of authority to release information
IIS recommends that AGD ensure the Hub design supports agencies’ ability to make well
-
informed
decisions to release images or biographic data based on a clear understanding of the purpose and
authority for the request.
5.
Strengthening of some security measures
(a)
IIS supports the access management approach proposed by AGD and recommends
disabling and re-authorising all users and their level of authority at regular short, for
example, three monthly intervals.
(b)
IIS supports the Hub project emphasis on training
and standards and recommends that
AGD ensure these address:
(i)
Appropriate personnel access to and use of the Hub
(ii)
Policy and procedures on the issue of image caching by
agencies’
online systems.
(c)
IIS recommends that AGD, in developing interagency templates,
ensure they
(i)
Include strong controls for ensuring that only authorised individuals, cleared to
Protected or higher as needed, can gain access to the system and only be authorised
to undertake activity that reflects their level of authorisation
(ii)
Require the
auditing of such access and provision of assurance about the
appropriateness of access to biographic or biometric data to the holding agency.
6.
Access to the Hub to identify individuals to be strictly controlled
(a)
IIS supports the approach proposed by AGD and recommends that access to one-to-many
matching be tightly controlled and limited to a few law enforcement agency uses
(service
delivery agencies should not have this access).
(b)
IIS also supports AGD’s general approach of limiting and controlling access to the Hub
based on assessed risks in matching processes.
2
Recommendations for Hub operation and governance
7.
Proactive privacy management
IIS recommends that AGD ensure that it has in place a privacy governance framework
both
to
manage the Hub as it moves to BAU and when it is fully incorporated into BAU, which takes a broad
view of privacy and commits to privacy best practice.
8.
Benefits assessment to take account of privacy governance costs
(a)
IIS recommends that in developing the methodology for identifying and costing benefits
AGD
and participating agencies
should
also
bring into account all costs involved, including
costs of privacy governance,
such as:
(i)
Participating agency compliance,
and
regular
monitoring and audit costs
(ii)
Resourcing of privacy regulators and other oversight bodies
(iii)
Assistance to individuals and the community and complaint handling.
9.
Project to be conducted transparently
(a)
IIS recommends that AGD ensure that as
soon as possible,
and to the
extent possible,
information about the NFBMC and the Hub is in the public domain.
(b)
IIS recognises AGD’s intention to circulate and publish this PIA and recommends that
it
be
published as soon as practicable.
(c)
IIS recommends that
AGD design and implement a proactive
and transparent
community
engagement approach to support the introduction of the Hub.
10.
Transparency in Hub use and intergovernmental agreements
(a)
IIS recommends that all
of the
interagency agreements between participating agencies
authorising information sharing via the Hub should be included in a register.
(b)
IIS also recommends that the register be available for public inspection or that the
interagency agreements are otherwise published and that all this documentation be easily
available from the one source.
11.
NFBMC scope
IIS recommends that AGD’s documents and communications in relation to the NFBMC, including
design
specifications, undertakings and governance proposals, make clear the limits on the initial
scope of the NFBMC.
It must
be
made
clear
that
if
any
change
occurs
in
either
the number or type of
participating agencies, in the nature of the biometric and/or biographic information transmitted, or the
information held in the Hub,
this
would
constitute a
move beyond the initial scope and therefore
trigger further privacy assessments.
12.
The people’s voice in governance arrangements
IIS recommends that the membership of governance bodies with a role in monitoring the operations of
the NFBMC or in making decisions about changes in its scope or operations include an independent
representative able to present individuals’ perspectives.
13.
Matters to be addressed in high-level intergovernmental agreement covering the NFBMC
(a)
IIS recommends that the inter-governmental agreement that will set the framework for
cross-jurisdictional sharing of biometric data via the Hub should:
(i)
Ensure that privacy interests are appropriately represented on the body tasked with
being accountable for the delivery and management of the Capability.
(ii)
Require the receiving agencies to resource compliance audits by both themselves and
the holding party or pay for independent audits to provide assurance to data holders
(iii)
Require holding and receiving agencies
to
retain information
that
facilitates
audits of the
use of the Hub and regular systemic reviews of the system
(iv)
Ensure resourcing for external oversight of the Hub by privacy regulators, Ombudsmen
or anti-corruption bodies is commensurate with data flows and that there are no
impediments to cooperation and information sharing between oversight bodies where
information is shared between jurisdictions
(v)
Require participating agencies
to
have in place well-resourced ‘safety net’ mechanisms
to effectively support individuals
who may be
adversely affected by
agencies’
use of
the
Hub and to respond efficiently and respectfully to any complaints.
14.
AGD or Independent approval of agreements between participating agencies
(a)
IIS recommends that the Interagency Agreements between participating agencies,
together
with the IGA
that
will authorise information sharing via the Hub, should be subject to
approval by AGD or by another independent body such as the Australian Privacy
Commissioner before use of the Hub can proceed. If a body such as the Privacy
Commissioner has this role,
it
should
receive dedicated
resourcing
for this function.
(b)
IIS further recommends that
AGD take steps to ensure that the
number of agreements
does
not
reach the point where the sheer number adversely impacts transparency and community
understanding of the system as a whole. These steps could include, as
AGD is
contemplating, standard agreements for groups of participating agencies
or specifying the
requirements in legislation rather than agreements.
15.
Regular systemic review of the
Capability
and associated information sharing arrangements
(a)
IIS recommends that there is at least a three-yearly systemic review of privacy impacts
around
the sharing of facial biometric information
by participating agencies through
the Hub. The findings of the review should be made public to the extent possible. The review should:
(i)
Include the activities of the Hub and the participating agencies at both individual agency
level and holistically
(ii)
Quantify the increase in the use of facial biometrics amongst those agencies with legal
authority to use the system
(iii)
Quantify actual benefits realisation
(iv)
Assess the
extent to which the Hub itself is affecting privacy outcomes,
including
because the system performs less well than expected or has been subject to any
significant data security breaches
(v)
Assess the efficacy of responses
to citizen issues with data accuracy and use,
including but not limited to experiences with complaint handling
(vi)
Assess the extent of community knowledge of the system, community reactions and
impacts on privacy viewed broadly
(vii)
Assess
the effectiveness of the governance arrangements, particularly in relation to
decision-making, oversight
and accountability
(viii)
Assess
if the relevant oversight bodies are resourced for the functions and report
if
they
are able to cooperate effectively.
16.
Governance of changes to the Hub and associated information flows
(a)
IIS recommends AGD, the National Identity
Security Coordination Group or the Ministerial
Law Crime and Community Safety Council, develop a governance process that would be
triggered by
any
proposals
that represent a
significant change in the scope or operation of
the Hub.
The process should include:
(i)
A broad consideration of costs as well as benefits
(ii)
A commitment to a wide consultation
process, including public consultations, to the
extent possible
(iii)
The inclusion of citizen perspectives
beyond law, justice
and
national security agencies